Help · Frequently asked questions
FAQ
Answers to the five most-asked questions about arrival, Wi-Fi, waste disposal and on-site services. Question not covered? Message us on WhatsApp or by email.
01
Arrival is generally possible from 14:00 until 22:00 at the latest. Departure must take place by 11:00 at the latest. Please note that our sanitary facilities may be closed for cleaning for some time in the early morning.
If you wish to stay longer without paying for another night, you can move your motorhome or caravan onto the service ramp next to the pitches (please not later than 16:00, so that new guests can use our facilities after their arrival). Please leave us a short message if you do this.
02
For every booking, we send out an invoice and a booking confirmation immediately after successful payment. On the day of your check-in we also send you a check-in email with important information about your arrival and all required passwords.
If you have also purchased vouchers (e.g. electricity vouchers), you receive a separate email with all voucher codes and information on how to activate them.
If you cannot find these emails in your inbox, please check your spam / junk mail folder. Despite all the precautions we take on our side, some providers (such as Hotmail and others) do not configure their spam filters well enough. This may cause our emails to be flagged as “Junk” or “Spam” by your email provider. In such cases, please set up a different email account (Gmail is a good free alternative).
In some cases, due to overly strict spam filtering, our emails may be deleted by your email provider immediately after reaching your inbox. If this is the case for you, please switch your email provider as soon as possible.
03
Rubbish
You can drop off rubbish in our recycling bins behind the base station — provided you have already sorted your rubbish. You can also use one of the public bins around the upper restaurant parking lot for small amounts. Please take everything else with you and recycle your rubbish at one of the next recycling islands.
Grey water
You can discharge grey water in our camper service area. However, grey-water disposal is very expensive for us as we are not yet connected to the public sewer, so we ask you: please take as much waste water with you on departure as possible and empty your tank at one of the next sewer-connected manhole covers. Thank you!
04
Both the e-bike charging station and the vending machine are on the grounds — for the exact location, please refer to the site map in your check-in email.
Operator note: the original wording of the previous tawk.help answer is not in this build yet — please paste it 1:1 or confirm this short version is sufficient.
05
On Apple / iOS devices, entering login and password is usually enough. Android is a bit more involved:
First check your email for the login and password we sent you in a separate email after payment.
- 1
Open the Wi-Fi settings on your Android device and tap “Add network”, or tap directly on the network named “MOUNTAINCAMP”.
- 2
Fill in the fields as follows:
Identity your login from the email Password the password from the email CA certificate Trust on first use (TOFU) EAP method PEAP Phase-2 authentication MSCHAPV2 IP settings DHCP 
- 3
Then scroll down and tap “CONNECT”. You may be asked to confirm our system certificate (tap “Yes” or “Trust”).
If problems persist, message us on WhatsApp.